k9kare

Return Policy Refund & Replacement Policies  

If you received an item that is damaged or faulty, we will happily replace the item at no additional cost to you. If for any reason you are not completely satisfied please contact us within 14 days for a complete refund.   

Please contact us within 48 hours after receiving yours. Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned.  

We can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty – damaged/broken or soiled upon arrival. Parcels that is lost in transit. We do not accept returns or refunds if customer changes their mind after receiving their order(s). Note: Marley’s K9 Kare will not be held liable to any lost or misroute parcels.   

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening. International customer must provide a phone number.  

If you have other concerns, please contact our Customer Service via email (support@K9-Kare.com) or through submitting a ticket at our website https://K9-Kare.com   

RETURN TO SENDER PACKAGES: Marley’s K9 Kare will not be held liable for packages that are returning to sender.   

Customers are advised to carefully enter the correct addresses otherwise; the package will not be delivered.  

Once the item is received at the warehouse, we can repack, relabel, and reship them however you need to understand that doing so requires an additional cost. Processing and shipping cost is usually half the order total…so please be careful on the information that you provide.   

If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake. Cancellation Policy Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement.  

Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason.   

Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order. All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account.  

Please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund. Note: Our team will inspect /verify the photo(s) before we issue out a replacement.   

Marley’s K9 Kare reserves the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.   

If you’ve done all of these and still have not received your refund yet, please contact 

us through submitting a ticket at our website https://K9-Kare.com

ABOUT K9 KARE

K9 Kare is a free resource for pet owners, providing everything from in-depth product reviews to expert pet care advice. K9 Kare is owned and operated by K9 Kare. Read more about us and how we’re supported by affiliate commissions.

CONTACT

K9 KARE

2405 Butler Hill Rd
Benton, LA 71006
(800) 986-4560 
support@k9-kare.com

Hours: M-F 8AM – 4PM CST

 
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© 2019 Marleys K9 Kare - This product is not for use by or sale to persons under the age of 18. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor's advice should be sought before using this and any supplemental dietary product. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. Individual weight loss results will vary. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited by Law.

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